Returns and refunds
You have 10 days after receiving your item to request a return.
Return eligibility
For a standard return, the item must be unused and in the same condition you received it, with its original tags and packaging. Please include your receipt or proof of purchase.
Sale items may be eligible for return, subject to approval by the IronRoots team.
Request a return before sending an item
Contact us with your order details to request a return.
Email: hello@ironroots.in or neomall.tech@gmail.com
Phone: +91 91482 21296
Returns must be approved before you send an item back. Once approved, our team will provide the return instructions and destination. Items sent back without first requesting and receiving approval for a return will not be accepted.
Damaged, defective or incorrect items
Please inspect your order when it arrives. Report damage within 3 days of receipt, with photos and video showing the issue. If an item has a material defect or you received the wrong item, contact us promptly so we can review the issue.
Return shipping costs
IronRoots covers return freight for material defects or shipping damage. Items incorrectly shipped by us are also exempt from customer-paid return shipping. Customers are responsible for return shipping on other approved returns.
Items excluded from standard returns
The following items are excluded from standard returns: perishable goods such as food, flowers or plants; custom products such as special orders or personalized items; personal care goods; hazardous materials, flammable liquids or gases; and gift cards. Contact us about a specific item or a damaged, defective or incorrect delivery so our team can review the issue.
Exchanges
To exchange an item, request a return for the original item. Once the return is accepted, you can make a separate purchase for the replacement.
Refunds
We will notify you after receiving and inspecting your return and confirm whether the refund is approved. Approved refunds are processed to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. Contact us if your refund is delayed.
European Union 14-day cooling-off period
For customers in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must meet the same eligibility criteria mentioned above.
